Go to your trading platform and go to ‘Tools’ and then ‘New Order’ and complete the required information in the new window.
Right/Double click on the trade you wish to close
Once the order window opens, click ‘Close’ and then ‘OK’
In ‘Account History’ tab, you can check out all closed positions.
Contact us through our closing/modifying position landline.
Send us an [email protected] and explain the situation.
On a Standard Account, you can set your Stop Loss/Take Profit in the new order window.
On an ECN Account, you can set the Stop Loss/Take Profit when you’ve placed a new order by double clicking on the order or with a right click. You can change this by selecting ‘Modify or Delete Order’ from the ‘Trade’ tab in the terminal window.
You cannot modify or delete a Stop Loss/Take Profit once the price is reached.
On the MT platform charts, there are prices displayed as the maximum Bid or High (top of the bar) and minimum Bid or Low (bottom of the bar).
- Ask price = Bid + Spread
- Minimum ask = Low + Spread
- Maximum ask = High + Spread
A negative value appears because of the spread and commission that are being applied (for ECN and ECN MT5 accounts).
This could happen for a number of reasons:
Yes. But remember that trailing stops become inactive when you log out of your platform or you get disconnected.
Yes, this is also known as ‘hedging’.
Because hedging is allowed.
This could be because you’ve sent the platform an extra instruction before the previous one was completed that can happen from multiple clicks or a hyperactive EA. If this happens, log out of the platform and login again.
No, but if you have Trailing Stops and EAs, these will become inactive automatically if your platform is closed or you’re logged off.
Contact us on our closing/modifying position landline.
Make sure that you’ve made the minimum deposit required for the account.
If the issue persists, please contact our Customer Support team.
In the event that you suspect this, first thing you should do is change your trading account password .
Next, look at your trading history:
If you are using the MT platform on more than one device, you will have to retrieve all log files in order to your entire history.
If you need any help, please contact Customer Support.