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FAQ about Trading platforms

MetaTrader 4

What IP Addresses are in use?
MetaTrader Account NumberMetaTrader Server NameIP AddressDNSMetaTrader Access Points
Where can I change the password for MetaTrader 4?

Log in to myAlpari and go to the section "My Accounts" – "My Trading Accounts". From here, you will be able to change your password.

Where can I see all the available instruments I can trade?

In MetaTrader 4, to show all your available instruments, right-click in the "Market Watch" window and select "Show All". If you can't find the "Market Watch" window, go to the "View" menu in the upper toolbar and select "Market Watch".

Why do I see "No Connection" when I try to connect to MetaTrader 4?

Here are some possible reasons:

  1. You have no internet connection.
  2. You use a proxy server or local network to connect to the internet and port 443 is blocked.
    If this is the case, you will need to ask your system administrator for the proxy server address and the port used to connect the internet. Enter this information into the MetaTrader settings.

    • Go to the "Tools" menu and select "Options" — "Server". Check "Enable proxy server" and click "Proxy..."
    • Enter the proxy server address and port, followed by your MetaTrader 4 login and password.
  3. Your computer's firewall program or antivirus software is blocking port 443.
    If this is the case, you will need to add MetaTrader to your list of safe programs (exceptions).

  4. You have an outdated version of MetaTrader.
    You can find out which version of MetaTrader 4 you are running by selecting "About" from the "Help" menu. If you are running an older version of MetaTrader, you can first try entering one of our new IP addresses. You can find a constantly updated list of our live IP Addresses, in this section of the FAQ, under the question "What IP Addresses are in use?" If this doesn't work, you can download the latest version of MT4 in myAlpari, installing the new version over the old version.


BinaryTrader gives me 3 choices for how much I can invest in a trade. Can I enter a different amount?
To do this you need to enter your investment sum in the Investment field. The minimum investment amount is 5 USD.
Can I change the "Payout" or "Protection Level" of a binary option manually?

No, this isn't possible. You may choose from the Binary Options that suit you in the BinaryTrader platform.

Can I set the price boundary levels for "OneTouch Options" or "Range High / Low Options" myself?

No, this isn't possible since all parameters for Binary Options are part of a single financial contract.

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